Refund Policy
Your satisfaction is our priority. Learn about our hassle-free refund and return process.
Last updated: January 1, 2025
Free Replacement
For damaged or defective books
2 Hour Window
Cancel before personalization
Quick Support
Response within 24 hours
Understanding Our Products
Each Imagiwing book is uniquely personalized for your child. Because every book is custom-made with your child's name and appearance, we have specific policies in place:
Important: Since personalization begins immediately after order confirmation, standard returns are not applicable. However, we stand behind our quality!
When We Offer Refunds/Replacements
Worth knowing first: you preview 8 finished pages free before paying, and can redraw any page up to 3 times. Nothing is printed until you approve it — so almost nothing here is about the artwork, and almost everything is about the physical book arriving right.
We will gladly provide a refund or free replacement in these situations:
📦 Damaged During Shipping
If your book arrives damaged, contact us within 48 hours with photos. We'll send a free replacement immediately.
🖨️ Printing Defects
Missing pages, blurry text, color issues, or binding problems? We'll replace it at no cost.
❌ Wrong Personalization (Our Error)
If we made an error in personalization that doesn't match what you ordered, we'll correct it free of charge.
📭 Non-Delivery
If your order doesn't arrive within 15 days of the estimated delivery date, you're eligible for a full refund or reshipment.
Order Cancellation
Cancellation Window: 2 Hours
- ✓Orders can be cancelled within 2 hours of placing them
- ✓Full refund will be processed within 5-7 business days
- ✗After 2 hours, personalization begins and cancellation is not possible
To cancel, contact us immediately at [email protected] with your order number.
Non-Refundable Situations
We cannot offer refunds or replacements for:
- Change of mind after the 2-hour cancellation window
- Incorrect information provided by you during personalization
- Minor variations in color due to screen vs. print differences
- Delivery delays due to incorrect address provided
- Damage caused after delivery (wear and tear, accidents)
How to Request a Refund
- 1
Contact Us
Email [email protected] with your order number and reason for the request
- 2
Provide Evidence
For damaged/defective items, include clear photos of the issue
- 3
Wait for Review
We'll review your request within 24-48 hours
- 4
Receive Resolution
Refunds are processed to the original payment method within 5-7 business days